I was pleased with this but it has now been 4 days and no refund as yet. Plan for A, be ready for B. For assistance, please contact our customer support team on or email us at support customercare. I have received that message as well and I just reply in the box on the screen. The international numbers to call are:
I have already paid for this accommodation. I booked with you. The international numbers to call are: If you'd like to clarify which option you've selected, you can get in touch with our customer support team at https: Why does your company want to ruin my holiday. If you would like to redeem an existing voucher, please contact us. If you'd like to provide your email address and best contact number in a private message, we'll arrange for a member of the team to contact you. From that day on the money is pending on my account. We apologise for the inconvenience. Ayesee asked on Jan 19, Answer this Wotif Official We're sorry to hear of the issues you've experienced and we've raised this with our customer support team for investigation. The hotel assured me it would be fine to proceed. It was also strange that they charge less amount of money and in two parts. Airlines no longer need travel agents to distribute their 'product', so they will do anything in their power to minimize any outgoing costs, and maximize profits. They took the money from my account but I didn't receive any confirmation. I haven't received any confirmation email. Do you have an email address where I can contact someone to get this sorted immediately? If the property you select offers both of these options, you can select which payment option suits you best. The former is pointless when you're stuck halfway around the world without a flight or hotel room. I did not see any itinerary or anything under the upcoming trip in my account. Two weeks ago, I was told it would be escalated and resolved. I couldn't talk to a real person by Wotif. Given the horrendous customer service I am not interested in spending even more time working out where the PM section is meant to be. Can you please check my email address maybe there's a problem? Can you please look into this ASAP! This hotel reservation is within 24 hours and I absolutely do not want to nor believe I should have to proceed with this booking.
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